Ordering, Payment & Delivery


Please note: We only deliver our gluten free products, frozen products and alcohol to Plymouth, Ivybridge, Saltash and surrounding villages. Our Dog food brand Kita's Kitchen can be ordered for nationwide delivery and your order will be sent via DPD, please select nationwide delivery in the checkout.

We currently deliver by our own vans to Plymouth, Ivybridge, Saltash and the surrounding areas. Our minimum order for free delivery to Plymouth, Ivybridge & Saltash is just £25.

Ordering

When ordering on our website you can select your delivery day, we deliver in the Plymouth area on Monday, Wednesday & Friday, excluding Bank Holidays. We do not deliver on Saturday or Sunday.

When ordering alcohol you will need to confirm you are over the age of 18 to purchase alcohol, please be aware that someone over the age of 18 will also need to be at home to receive the delivery, we operate Challenge 25 and anyone who appears to be under that age will need to provide proof of age, if proof of age is not verified or the person is not 18 years of age, the alcohol content of your order will not be delivered and you will receive a refund back to your card.


Payment

Our website accepts all major credit cards online and offers 14 days to pay, subject to a 'soft' credit check, you can also pay by faster payments direct from your bank to ours. Your payment is 100% secure, using 128 bit ssl security. Payment must be made before delivery, our drivers do not carry cash or cheques.

You can cancel an order anytime before your dispatch email is sent and you will be refunded in full.


Delivery

All deliveries are made by our own van, we can deliver to your home or workplace. On the day of dispatch we will give you a two hour time slot for your delivery, so you can plan your day.

If you will not be in on the day of delivery, please leave instructions where to leave your order, or if your order contains alcohol or frozen products, a neighbour who will take in your delivery, if your order contains alcohol the person receiving the order will need to be 18 or over. You can leave this information in the checkout process.

Shortages & Returns

Please notify us of any shortages in your delivery within 48 hours, this can be done by phone 01752 565050 or email hello@westcountryproduce.co.uk 

Any items that have been baked to order can not be returned.