Ordering, Payment & Delivery
Please note: Our frozen products are only available for delivery in Plymouth, Ivybridge & Saltash
We do not send frozen or chilled products via courier
We currently deliver by our own vans to Plymouth, Ivybridge, Saltash, Liskeard, Callington, Tavistock and the surrounding areas. Our minimum order for free delivery to Plymouth, Ivybridge & Saltash is just £25, other areas £30.
We offer nationwide delivery of our beers, ciders, wines & spirits through our delivery partners Parcel Force.and Royal Mail, free delivery on orders over £70
We deliver Monday - Friday (excluding Bank Holidays), we aim to deliver within 48 hours of ordering. Nationwide deliveries will be dispatched for delivery within 48 hours, we are unable to deliver on Saturday, Sunday or Bank Holidays.
When ordering alcohol you will need to confirm you are over the age of 18 to purchase alcohol, please be aware that someone over the age of 18 will also need to be at home to receive the delivery, we operate Challenge 25 and anyone who appears to be under that age will need to provide proof of age, if proof of age is not verified or the person is not 18 years of age, the alcohol content of your order will not be delivered and you will receive a refund back to your card.
Our website accepts all major credit cards online and offers 30 days to pay, subject to a 'soft' credit check, you can also pay by faster payments direct from your bank to ours. Your payment is 100% secure, using 128 bit ssl security. Payment must be made before delivery, our drivers do not carry cash or cheques.
Westcountry Produce is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayment on time. Visit Klarna UK for more information
You can cancel an order anytime before your dispatch email is sent.
Our deliveries are made by our own vans or our delivery partners Parcel Force or Royal Mail.
If you will not be in on the day of delivery, please leave instructions where to leave your order, or if your order contains alcohol or frozen products ( frozen products can only be delivered in our local area by our vans), a neighbour who will take in your delivery, if your order contains alcohol the person receiving the order will need to be 18 or over. You can leave this information in the checkout process.
Shortages, Damages & Returns
Please notify us of any shortages or damages in your delivery within 48 hours, this can be done by phone 03330 905 163 or email email@example.com. If your order was delivered by our courier we will require pictures of the damage.